Delivery and returns
Making a return during the festive period
During the festive season, returns are extended until 6 January 2025, with a limit of one return per order. Valid for orders placed from 15 November 2024.
Delivery
The delivery methods, times and prices according to the delivery zones are detailed below.
Unitek Kingdom :
Express delivery DHL. DHL signature on delivery 24/48h. From Monday to Friday. - 7£
The order is prepared and sent to the customer after receipt of payment.
The order preparation times can vary from 2 to 5 days (period of high demand).
The above times are indicative; GIGI CLOZEAU nevertheless undertakes to make its best efforts to deliver the Products ordered as soon as possible.
We invite you to consult our T&Cs for complete information.
Return of Products and Exchanges
Returns are free only for France within 14 days of receipt of the order and within the limit of one return per order.
For European Union countries only, you can make an exchange if you wish.
Return packages are your responsibility. The return label that will be sent to you is without insurance, if you wish to choose the insurance option, you must use your own label purchased from your carrier.
"Custom" items orders are made exclusively for the customer, when placing the order the customer is informed that returns are not possible for custom products.
How to make a return
On the website in the section my account / my orders, click on return or exchange. For an exchange, fill in the Comment field specifying thee jewel desired for the exchange: model, color, type of gold and size.
Upon receipt of your request we will send you your return label.
You can then edit and print your return form. Returns are processed within fourteen (14) days of receipt of your order.
If necessary, you can contact us at contact@gigiclozeau.fr
In the event of a return, the Customer must return the Products ordered, in their packaging and in perfect condition, to GIGI CLOZEAU, without undue delay and, at the latest, within fourteen (14) days following the day of communication of its decision to withdraw.
The Customer's liability may be engaged in the event of depreciation of the Products and the impossibility of resale in the state resulting in particular from abnormal and excessive handling, or return of the Product in packaging of insufficient quality to ensure its protection.
In any case, the Customer is invited to contact GIGI CLOZEAU at the contact details referred to in article 2 above for any questions and/or additional clarifications concerning the Products.
If necessary you can contact us at the following address contact@gigiclozeau.fr or on 04 48 71 00 23 Monday to Friday from 9:30 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.
See our T&Cs for more information.